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Customer Service Liaison - Logistics And Rostering

FEROS CARE - Surfers Paradise, QLD

Any Industry
Source: Gold Coast Student Jobs


Are you a problem solver extraordinaire? Are your organisational skills legendary? Want to work in a People Care industry where you can support people to get the care they need? YES? Read on!

What will I be doing as a Customer Service Liaison- LARS?

Aspart of our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound).

You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business.

Thisis a full-timeposition on a 12-month fixed-term contract with a seven-day rotating roster between the hours of 6am and 10pm. Availability and flexibility is required as there may beweekend work.

Need to be/have:

You are the type of person who remains stress-free in busy times. You can capture critical information quickly and accurately. You are a customer service whizz and contribute to a positive and FUN-filled team environment who know how to work hard but also have a laugh.

What to bring:

  • Previous experience in a rostering, scheduling or similar role
  • Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone
  • The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases)
  • A knack for organising, planning, and problem solving all while prioritising your workload
  • Ability to maintain accuracy whilst working in a busy environment and managing competing demands
  • Demonstrated ability to effectively plan and organise the service delivery requirements of a fluctuating client base

For brownie points:

  • Certification in administration or similar
  • Experience working within the aged care industry
  • Previous experience working within a call centre environment (or an office with plenty of phone calls)
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ally Johnston on 07 5669 0559, quoting Ref No. 952059.

Opportunity Type: